Please read this section carefully prior to making payment to GOOD Travel for any trip or services. By making a payment to GOOD Travel, you signify that you have read and accepted the following terms and conditions.

1. Flights

• Most GOOD Travel trips exclude international flights. Check your trip details for a list of what is and isn’t included in your trip fee.
• Terms and conditions for any flights included in your trip are governed by the terms outlined by our partner travel agents and/or airlines.
• GOOD Travel is not responsible for delayed flights or missed connections.
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2. Liability Waiver

• GOOD Travel is a New Zealand limited company that promotes and facilitates travel that gives back to the local community, economy and environment. By joining a GOOD Travel trip, you agree to not issue legal proceedings against GOOD Travel for anything that may occur during your trip.
• You release, discharge, and hold harmless GOOD Travel and its entire staff from any claims relating to any injury, death, property damage, or loss arising from your trip, including claims of negligence and claims arising from transportation.
• GOOD Travel is not liable for any errors or mistakes made by our partner businesses. All disputes are governed by the law of New Zealand.
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3. Acceptance of Risk

• International travel is inherently risky, and you acknowledge and accept these risks. GOOD Travel is not liable to the maximum extent of the law for any loss or harm you may suffer, including but not limited to loss caused by delay; injury or death; emotional upset; damage to or loss of property; war or terrorism; natural disasters.
• GOOD Travel will do its best to minimise the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The participant accepts to assume all extra costs derived by any of these factors.
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4. Refunds

• GOOD Travel trip deposits are non-refundable. If trip participants choose to pay in installments, then the first installments received up to the value of the deposit are non-refundable.
• In the case that GOOD Travel should have to cancel a trip on account of COVID-related disruptions, deposits will be transferable as a credit to other trips or travellers, and any expenses not yet incurred will be refunded. 
• GOOD Travel and our partners reserve the right to cancel any element of the trip in the case of unusual or unforeseen circumstances outside of GOOD Travel’s control. For example, weather conditions, strike not allowing operation or putting it at risk, sudden inaccessibility of route, unexpected health and safety concerns, etc. 
• In case GOOD Travel is required to cancel an element of the trip, an alternative solution will be proposed where possible. In case no alternative is feasible, expenses that have already been incurred will not be refunded, but any expenses not yet incurred will be refunded.
• In case a GOOD Traveler (trip participant) cancels their participation more than 90 days prior to the start of their trip, their trip deposit is non-refundable, but their balance will be fully refunded. In some cases the trip deposit can be transferred to another trip or traveler.
• In case a GOOD Traveler (trip participant) is required to cancel their trip more than 30 days prior to the start of their trip, the trip deposit is non-refundable and any other expenses that are not yet incurred will be refunded.
• In case a GOOD Traveler (trip participant) is required to cancel their trip within 30 days of the start of the trip, the trip deposit and trip fee are non-refundable.
• Terms and conditions regarding flight refunds/changes are governed by the terms outlined by our partner travel agents and/or airlines.
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5. COVID-19 and Trips

90 days prior to the departure of a trip, GOOD Travel will assess the risk in regard to COVID-19 in the destination and will cancel should the risk be deemed too high.

• In the case that GOOD Travel has to cancel the trip 90 days before the start of the trip, an alternative solution will be proposed where possible. Should there be no alternative solution, all expenses will be refunded and the deposits can be transferred to future trips or other travellers.
• In the case that GOOD Travel has to cancel within 90 days of the start of the trip, the deposit will be non-refundable and any expenses not yet incurred will be refunded.

We believe the safest way to protect our travellers, trip leaders, partners and communities we visit, is through vaccination and testing, therefore we require the following of all our trip participants:

• We require all trip participants to be vaccinated (with certain exceptions).
• We require all trip participants to meet their destination's COVID-19 testing requirements, at their own cost.
• In the case that a participant tests positive prior to their departure, their trip will be cancelled and any expenses not yet incurred will be refunded.
• In the case that a participant tests positive for COVID-19 during a GOOD Travel trip, any extra expenses incurred (testing, self-isolation accommodation, travel changes) will be payable by the participant. The trip will be halted and testing will be required for all participants
  

6. Travel Documents and Insurance

• You must be in possession of a valid passport, any necessary visas and evidence of any required vaccinations and your negative COVID-19 test result. This is your responsibility.
• You must obtain adequate and valid travel insurance. This is compulsory for all GOOD Travel clients and is a condition of your booking. We strongly recommend you take out insurance as soon as your booking is confirmed. Your insurance should cover COVID-19 related expenses.
• Any information or advice given by GOOD Travel on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.