Terms of Service

Featured Businesses

GOOD Travel’s mission is to promote and facilitate travel that gives back to the local community, economy and environment. Our goal is to encourage GOOD, but we are NOT a business accreditation/certification programme. Businesses mentioned on GOOD Travel’s website, blog, social media channels, or emails have been collated by GOOD Travel representatives based on online information, correspondence, reviews, or on occasion, staff trips. Beyond this, the information is not verified by GOOD Travel. Many businesses have not been visited by a member of staff from GOOD Travel.

We aim to equip and empower travellers with questions to help them navigate and identify GOOD businesses for themselves. Featured businesses are not always a representation of a direct recommendation, and GOOD Travel is not liable for any errors or mistakes made by these businesses. We acknowledge that the concept of doing GOOD is complex and challenging. We foster continued learning and improvement within GOOD Travel and we also encourage this among our partner businesses. We share good practices from around the world with businesses through a business newsletter so that they are encouraged to continually learn, reflect and adapt their business practices. If you have any comments or suggestions, please contact us. We value all feedback. Thank you.

Site Use

By using our site good-travel.org, you agree to be bound by these terms:

No commercial use of this site is permitted, without permission. You may use the site for personal, non-commercial purposes only.

Any republishing of content or images from this site must be with permission from GOOD Travel, and credited accordingly. Please email requests to info@good-travel.org

Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

The purposes for which we collect your personal information when you submit a form or email us are: administering the site, contacting you about your travel requests, tracking your use of our site, and keeping in touch with you. We will not disclose your information about you to any other parties. Don’t worry, we won’t sell your contact details to marketing companies for mailing lists.


GOOD Travel aims to send relevant and interesting content to you via email if you join our mailing list. We send a monthly newsletter, and may send other mail occasionally to our database when we have exciting news or important updates.


GOOD Travel has partnered with World Nomads to encourage GOOD travellers to purchase travel insurance. World Nomads is a separate company to GOOD Travel and not directly affiliated to GOOD Travel. Their coverage of COVID-19 is dependent on the country of origin and the destination. Any questions relating to your travel insurance should be directed to World Nomads directly. Terms and conditions regarding your travel insurance are governed by World Nomads. GOOD Travel cannot be held responsible for anything related to your travel insurance.

GOOD Trips, Tours & Services

Please read this section carefully prior to making payment to GOOD Travel for any trip or services. By making a payment to GOOD Travel, you signify that you have read and accepted the following terms and conditions.

Flights -

Most GOOD Travel trips exclude international flights. Check your trip details for a list of what is and isn’t included in your trip fee.

Terms and conditions for any flights included in your trip are governed by the terms outlined by our partner travel agents and/or airlines.

GOOD Travel is not responsible for delayed flights or missed connections.

Liability Waiver

GOOD Travel is a New Zealand limited company that promotes and facilitates travel that gives back to the local community, economy and environment. By joining a GOOD Travel trip, you agree to not issue legal proceedings against GOOD Travel for anything that may occur during your trip.

You release, discharge, and hold harmless GOOD Travel and its entire staff from any claims relating to any injury, death, property damage, or loss arising from your trip, including claims of negligence and claims arising from transportation.

GOOD Travel is not liable for any errors or mistakes made by our partner businesses. All disputes are governed by the law of New Zealand.

Acceptance of Risk

International travel is inherently risky, and you acknowledge and accept these risks. GOOD Travel is not liable to the maximum extent of the law for any loss or harm you may suffer, including but not limited to loss caused by delay; injury or death; emotional upset; damage to or loss of property; war or terrorism; natural disasters.

GOOD Travel will do its best to minimise the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The participant accepts to assume all extra costs derived by any of these factors.


GOOD Travel trip deposits are non-refundable. If trip participants choose to pay in installments, then the first installments received up to the value of the deposit are non-refundable.

In the case that GOOD Travel should have to cancel a trip on account of COVID-related disruptions, deposits will be transferable as a credit to other trips or travellers, and any expenses not yet incurred will be refunded.

GOOD Travel and our partners reserve the right to cancel any element of the trip in the case of unusual or unforeseen circumstances outside of GOOD Travel’s control. For example, weather conditions, strike not allowing operation or putting it at risk, sudden inaccessibility of route, unexpected health and safety concerns, etc.

In case GOOD Travel is required to cancel an element of the trip, an alternative solution will be proposed where possible. In case no alternative is feasible, expenses that have already been incurred will not be refunded, but any expenses not yet incurred will be refunded.

In case a GOOD Traveler (trip participant) cancels their participation more than 90 days prior to the start of their trip, their trip deposit is non-refundable, but their balance will be fully refunded. In some cases the trip deposit can be transferred to another trip or traveler.

In case a GOOD Traveler (trip participant) is required to cancel their trip more than 30 days prior to the start of their trip, the trip deposit is non-refundable and any other expenses that are not yet incurred will be refunded.

In case a GOOD Traveler (trip participant) is required to cancel their trip within 30 days of the start of the trip, the trip deposit and trip fee are non-refundable.

Terms and conditions regarding flight refunds/changes are governed by the terms outlined by our partner travel agents and/or airlines.

COVID-19 and Trips

90 days prior to the departure of a trip, GOOD Travel will assess the risk in regard to COVID-19 in the destination and will cancel should the risk be deemed too high.

In the case that GOOD Travel has to cancel the trip 90 days before the start of the trip, an alternative solution will be proposed where possible. Should there be no alternative solution, all expenses will be refunded and the deposits can be transferred to future trips or other travellers.

In the case that GOOD Travel has to cancel within 90 days of the start of the trip, the deposit will be non-refundable and any expenses not yet incurred will be refunded.

In order to best protect our travellers, trip leaders, partners and communities we visit, we strongly encourage all travellers to have up to date vaccinations before joining our group experiences. 

We encourage all travellers to have comprehensive travel insurance and strongly encourage COVID-19 coverage. 

All the guides and drivers on our group experiences are fully vaccinated except in exceptional circumstances in which case this would be communicated to all travellers.

All travellers are required to sign a legal waiver confirming their responsibility for their own health and wellbeing, and for any additional costs or changes to their trip as a result of COVID-19 related issues. 

If a traveller displays COVID-19 symptoms: 

  • The traveller must self monitor and notify the guide of their symptoms 
  • The guide will arrange for an at-home test to be administered at the hotel (RAT test)
  • If a traveler tests negative but is displaying Covid symptoms, they will continue to self monitor and update the guide. 
  • If a traveller tests negative but continues to be symptomatic, they will be asked to wear a mask during group situations and at indoor venues. 
  • If a traveler tests positive, they will need to isolate from the rest of the group and will not be able to continue the group experience. 
  • The traveller will need to self-isolate at their own expense. The Centre for GOOD Travel can assist with making arrangements for their accommodation while isolating, as well as to connect them with medical and other support as needed. 
  • Travellers travelling together can choose to isolate together but anyone isolating with someone confirmed to have COVID-19 will not be able to take part in the group activities. 

Travel Documents and Insurance

You must be in possession of a valid passport, any necessary visas and evidence of any required vaccinations and your negative COVID-19 test result. This is your responsibility.

You must obtain adequate and valid travel insurance. This is compulsory for all GOOD Travel clients and is a condition of your booking. We strongly recommend you take out insurance as soon as your booking is confirmed. Your insurance should cover COVID-19 related expenses.

Any information or advice given by GOOD Travel on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.